{"id":18387,"date":"2020-08-04T10:37:11","date_gmt":"2020-08-04T02:37:11","guid":{"rendered":"https:\/\/shop.metroretail.ph\/?page_id=18387"},"modified":"2026-02-04T14:57:39","modified_gmt":"2026-02-04T06:57:39","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/shopmetro.ph\/metroegc\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n
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Privacy Policy for Metro\u2019s Electronic Gift Certificate (EGC)<\/h1>\n

At Metro Retail Stores Group, Inc. (MRSGI)<\/strong>, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when using our Electronic Gift Certificate (EGC) service and our website, shopmetro.ph<\/strong>. We strive to provide transparency and comply with applicable privacy laws and regulations, such as the Data Privacy Act of 2012<\/strong>.<\/p>\n

Information We Collect<\/h3>\n

When you use the Metro EGC<\/strong> service or register for an account on shopmetro.ph<\/strong>, you consent to the collection and processing of your personal data. This includes:<\/p>\n

    \n
  • Personal Data:<\/strong> Your name, email address, mobile number, and home address.<\/li>\n
  • Sensitive Personal Information:<\/strong> Information that may be required for transactions and service fulfillment.<\/li>\n<\/ul>\n

    We may collect this information directly from you or through your use of the Metro EGC platform and its features.<\/p>\n

    How We Use Your Information<\/h3>\n

    Your information is used for the following purposes:<\/p>\n

      \n
    • To process and fulfill your Metro EGC purchases.<\/li>\n
    • To deliver notifications and updates about your account and transactions.<\/li>\n
    • To send you promotions, exclusive offers, surveys, and loyalty program updates.<\/li>\n
    • To conduct demographic research, data analysis, and customer relationship management.<\/li>\n
    • To comply with legal and regulatory requirements.<\/li>\n<\/ul>\n

      Sharing Your Information<\/h3>\n

      We do not sell or share your personal information with third parties, except:<\/p>\n

        \n
      • With our payment processing partners (e.g., Maya) to complete your transaction.<\/li>\n
      • As required by law or to comply with legal obligations.<\/li>\n<\/ul>\n

        Data Security and Protection<\/h3>\n

        MRSGI is committed to safeguarding your data by implementing industry-standard security measures. However, no system is entirely secure, and we encourage you to protect your account credentials.<\/p>\n

        We do not sell your personal information to third parties. Any sharing of your data is limited to trusted partners for purposes such as payment processing and service delivery.<\/p>\n

        Your Rights as a Customer<\/h3>\n

        You have the right to:<\/p>\n

          \n
        • Access, update, or delete your personal data.<\/strong><\/li>\n
        • Withdraw consent<\/strong> for data usage at any time (this may affect your ability to use certain services).<\/li>\n<\/ul>\n

          To request data deletion, you can fill out the form located in the My Account > Account Deactivation<\/strong> section of shopmetro.ph<\/strong>. Our team will respond within three business days, and the process may take up to 30 days to complete.<\/p>\n

          For Metro EGC Users<\/h3>\n
            \n
          • Gift Certificate Validity:<\/strong> Metro EGCs are valid for two years<\/strong> from the date of purchase.<\/li>\n
          • Remaining Balance:<\/strong> Any unused balance will remain on your Metro EGC and can be applied to future purchases.<\/li>\n
          • Email Delivery Issues:<\/strong> If you do not receive your Metro EGC via email, check your spam or junk folder. If it\u2019s still not there, please reach out to our Customer Service for assistance.<\/li>\n<\/ul>\n

            Cookies and Third-Party Links<\/h3>\n

            We may use cookies on our website to enhance your shopping experience. By using shopmetro.ph<\/strong>, you consent to our use of cookies.<\/p>\n

            Our website may also contain links to third-party sites, such as payment portals. We are not responsible for the privacy practices of these external websites.<\/p>\n

            Updates to this Privacy Policy<\/h3>\n

            MRSGI reserves the right to update this Privacy Policy to reflect changes in practices or legal requirements. Updates will be posted on our website with the effective date clearly indicated.<\/p>\n

            By creating an account or using our services, you certify that you have read, understood, and consented to the terms of this Privacy Policy.<\/p>\n<\/div>\n