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MRC Member User Guide

Step-by-step guide for MRC members β€” from login to order confirmation.

1
Login with Your MRC Card
Enter your credentials and link your Metro Rewards Card during login
Login page with MRC link toggle
What to Do

On the ShopMetro login page, enter your email and password. Toggle on "Link MRC during login" to reveal the Metro Rewards Card Number field, then enter your 16-digit MRC number.

  • Enter your email: morrondell@gmail.com
  • Enter your account password
  • Toggle ON "Link MRC during login"
  • Enter MRC number: 8888 xxxx xxxx xxxx
  • Click Connect MRC & Log In
πŸ’‘ Important Note! Make sure that your ShopMetro Account Name matches with the name on your Printed Card (e.g PETRON ONE PETRON ONE).
2
Receive MRC OTP via SMS
Metro MRC sends a One-Time Password to your registered mobile number
SMS OTP messages from Metro MRC
SMS OTP

After clicking "Connect MRC & Log In," Metro sends an SMS OTP to your registered mobile number. Check your messages and note the most recent unread code.

  • Sender: Metro MRC
  • Message: "Your One-Time Password is XXXXXX. Valid for 5 mins."
  • Each code expires after 5 minutes
  • Always use the most recent unread code
  • Older codes in the same thread are already expired
⚠️ Never Share Your OTP Store Personnels will never ask for your OTP. Keep it private to protect your rewards account.
3
Enter OTP Verification Code
Type the 6-digit code from your SMS into the verification field
OTP code entry screen during login
OTP Verification

Back on the ShopMetro login page, enter the 6-digit OTP you received via SMS into the Verification Code field to complete MRC authentication.

  • The OTP is valid for 5 minutes only
  • Enter the 6-digit code in the Verification Code field
  • Verification code sent confirmation shown: 095*****509
  • Click Verify OTP & Log In
  • Tap Resend code if the timer expires
πŸ“± Didn't receive it? Wait for the countdown timer (e.g., "Resend code in 46s") before requesting a new OTP.
4
Verification Successful!
MRC verification is complete and you are being signed in
Verification successful screen
What Happens

After entering the correct OTP, ShopMetro shows a green checkmark with "Verification successful! Logging you in…" message. Your MRC is now linked and you are automatically signed in.

  • Green checkmark confirms successful verification
  • The system logs you in automatically β€” no action needed
  • Your MRC is now linked to this session
  • The button changes to "Logging in with MRC…"
πŸ”’ Secure Login MRC verification ensures your rewards card is linked every time, so points are always credited correctly.
5
View Your MRC Rewards Dashboard
See your linked Metro Rewards Card and current points balance
MRC Rewards Dashboard showing 514.18 points
Rewards Dashboard

After logging in, go to Metro Rewards Card in the left sidebar to see your digital MRC card, points balance, pending points, and transaction history.

  • Card No: 8888 xxxx xxxx 3567
  • Cardholder: PETRON ONE PETRON ONE
  • Expiry: 06/2026
  • Reward Points: 514.18
  • Flip to Back click to see QR & barcode for in-store scanning
⭐ Points Balance Your reward points update after each verified transaction at any participating Metro Store.
6
Browse the ShopMetro Homepage
Discover new arrivals and add items to your cart
ShopMetro homepage showing newest arrivals
Shopping

The ShopMetro homepage features curated categories, this week's newest arrivals, and exclusive Metro deals. Browse or use the search bar to find specific products.

  • Navigate: Categories, What's New, 99 Items, Health & Wellness and so on...
  • Click Metro Rewards Card (MRC) at top right to access your card
  • Click Add to cart on any product
  • Click View Cart β†’ if the item is already added
🎁 Metro Exclusive Check the Metro Exclusive tab for MRC member-only promotions and special pricing.
7
Review Your Shopping Cart
Confirm items, quantities, and shipping method before checkout
Shopping cart with 2 items
Cart Summary

Review all items in your cart before proceeding to checkout. Adjust quantities, remove items, and choose between Home Delivery or Store Pickup.

  • Nestle Fresh Milk 250ml: β‚±140.00 Γ— 1
  • Milo Chocomalt Milk Drink 180ml: β‚±141.00 Γ— 1
  • Subtotal: β‚±281.00
  • Select Home Delivery (β‚±150.00) or Store Pickup (free)
  • Click Proceed to checkout when ready
🏷️ Have a Coupon? Enter your coupon code at the bottom of the cart page and click "Apply coupon" before checking out.
8
Select Your Nearest Store
Choose which Metro branch will fulfill and deliver your order
Select nearest store modal
Store Selection

During checkout you will be asked to select a Metro branch. ShopMetro shows all 16 stores nationwide. Choose the most convenient location for pickup or delivery.

  • Use Filter by Region to narrow down stores
  • Search for a specific store by name
  • All stores show address, phone number, and hours
  • Stores are open Mon–Sun, 9:00 AM – 8:00 PM
  • Selected store: Metro Market! Market!, BGC Taguig
πŸ“ Store for This Order Metro Market! Market! at Mabini St. corner McKinley Pkwy, Global City, Taguig was selected.
9
Fill in Checkout & Billing Details
Complete shipping info, delivery date, and payment method
Checkout billing details page
Checkout

Complete all required billing fields. Your MRC number is pre-filled if linked at login. Choose your delivery date and preferred payment method before placing the order.

  • Name: PETRON ONE PETRON ONE (auto-filled)
  • Address: Guizo, North Reclamation Area, Mandaue
  • MRC: 8888xxxxxxxx3567 (auto-filled)
  • Delivery Date: Friday, February 27, 2026
  • Choose: Debit/Credit or E-Wallet (GCash/Maya)
βœ… Before Placing Check "I have read and agree to the website terms and conditions" then click Place order.
10
Order Placed β€” Thank You Page
Your order is confirmed with all details displayed on screen
Thank you for your order confirmation page
Order Confirmed

After successfully placing your order, the Thank You page shows a complete summary including your items, MRC number, billing address, and expected delivery date.

  • Order #: 26168 β€” dated 25/02/2026
  • MRC Number: 8888xxxxxxxx3567
  • Total: β‚±431.00 via Debit/Credit Payment
  • Delivery Date: Friday, February 27, 2026
  • Confirmation email sent to mnorrondell@gmail.com
🚚 Same-Day Delivery Orders placed before 2:00 PM and paid by 4:00 PM qualify for same-day delivery.
11
Order Confirmation Email
ShopMetro emails a detailed confirmation with important reminders
We've Received Your Order confirmation email
Confirmation Email

After placing your order, ShopMetro sends a "We've Received Your Order!" email with important reminders about payment deadlines, delivery, and order processing.

  • Orders before 2:00 PM paid by 4:00 PM qualify for same-day delivery
  • Store personnel will contact you if any item is unavailable
  • For card payment β€” settle within 1 hour of receiving the invoice
  • Shipping: Home Delivery
  • Delivery Date: Friday, February 27, 2026
πŸ’³ Payment Reminder A separate invoice with payment instructions will be sent by email. Pay within 1 hour of confirmation to secure your order.
12
Review Your Invoice
A PDF invoice is attached to your order confirmation email
ShopMetro invoice for order #26168
Invoice Details

ShopMetro automatically generates a PDF invoice for every order. Open invoice-26168.pdf from your confirmation email to review all details before making payment.

  • Order Number: 26168 β€” dated 25/02/2026
  • Billed to: PETRON ONE, Guizo, North Reclamation Area, Mandaue
  • Nestle Fresh Milk 250ml: β‚±140.00
  • Milo Chocomalt Milk Drink 180ml: β‚±141.00
  • Total: β‚±281.00 + β‚±150.00 delivery = β‚±431.00
πŸ“„ MRC on Invoice Your MRC card number and QR code are printed on the invoice for easy in-store reference.
13
Order Completion Confirmation
An email confirmation has been sent after making successful payment
ShopMetro completion email confirmation
Completion Confirmation Email

After the order has been released to the customer, ShopMetro sends confirmation email that your order is now complete. Open your inbox and check again for the order details and summary.

  • Order Number: #26168
  • Order Date: February 25, 2026
  • Completed Date: March 4, 2026
  • Payment Method: Debit/Credit Payment
  • Shipping Method: Home Delivery
βœ… Order Completed Your order is successfully fulfilled. Thank you for shopping with ShopMetro!
πŸ“–
Quick Reference
Store locations and invoice details guide at a glance
πŸ“ List of ShopMetro Stores

ShopMetro serves customers across store branches in Luzon and Visayas. Select your nearest branch when placing an order for pick-up or delivery.

🌐 Luzon
#StoreAddress
1 Metro Alabang Alabang Town Center, Alabang, Muntinlupa City
2 Metro Angeles G/F Marquee Mall, Don Bonifacio St., Pulung Maragul, Angeles City, Pampanga
3 Metro Imus Aguinaldo Highway cor. Daang Hari Road Anabu II-D, Imus, Cavite
4 Metro Mandaluyong Shaw Center Mall, 360 Shaw Blvd., cor 9 De Pebrero St., Brgy. Addition Hill, Mandaluyong City, Metro Manila
5 Metro Market! Market! Mabini Street corner Mckinley Parkway and C5 Road Fort Bonifacio, Global City, Taguig
6 Metro Newport Pasay Plaza 66 150 Newport Blvd., Manlunas St., Newport City, Cyberzone, Villamor, Pasay City
7 Metro Pasig Level 1-4 Ayala Mall Feliz, Marcos Highway, Brgy Dela Paz, Pasig
8 Metro Tagaytay Emilio Aguinaldo Highway, Silang Junction, North Tagaytay City, Cavite
🌐 Visayas
#StoreAddress
1 Metro Ayala Cebu Cebu Business Park, Archbishop Reyes Ave., Brgy Luz, Cebu City
2 Metro Banilad A.S Fortuna corner H. Cortes Streets Banilad, Mandaue City
3 Metro Colon Colon Juan Luna Sts., Brgy. Sto. NiΓ±o, Cebu City
4 Metro IT Park Central Bloc, Cebu IT Park, Apas, Cebu City, Cebu
5 Metro Pacific Mall Mandaue Estancia Ibabao, Mandaue City
6 Super Metro Basak F. Llamas St., corner Bacalso Ave., Basak, San Nicolas, Cebu City
7 Super Metro Carcar Sitio Tangasan, Valladolid, Carcar City, Cebu
8 Super Metro Lapu Lapu M.L. Quezon Avenue, Mantaue Road, Pajo, Lapu-Lapu City, Cebu
πŸ•™ All stores are open Monday – Sunday, 9:00 AM – 8:00 PM. Hours may vary per store locations and during holidays β€” contact your nearest branch to confirm.
🧾 Invoice Details Guide

Below is a reference for the fields you will encounter in your ShopMetro invoice. Use this to understand each option available during checkout.

Invoice Details Options Description
Payment Method Debit/Credit Payment Online payment using credit or debit card
E-Wallet (GCash/PayMaya) Online payment using GCash or PayMaya
Payment on Pick-up In-store payment upon collection
Shipping Method Store Pickup Pick-up at the selected store location
Home Delivery Delivered to your specified address
Coupon Auto-Apply If the customer is qualified of the ongoing promotion.
Customer Note Optional Contain special instructions or additional orders indicated by the customer.
ShopMetro β€” User Guide for MRC Members
Β© 2026 ShopMetro. All rights reserved.
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